Support Contacts

Users within the HPC Midlands+ Consortium

Users within the HPC Midlands+ consortium (including those who have gained access via the EPSRC Access to HPC Calls) should contact their local research computing teams. A list of these support contacts at each institution is shown below.

University Support Contact / E-mail / Web site
Aston University Support Email
University of Birmingham IT Service Desk
Coventry University HPC Support
University of Leicester RC Support, IT Service Desk
Loughborough University Research Computing Support
University of Nottingham IT Service Desk
Queen Mary, University of London ITS Research Support
University of Warwick SCRTP Service Desk

If they are unable to answer or resolve your query, your local support team will escalate the issue to the team at the University of Warwick who are managing Sulis.

Other users

Other users with allocations of time on Sulis will be provided with a means to request support when their allocation becomes active.

Research Software Engineering support

Users within the HPC Midlands+ consortium are able to request support from a Research Software Engineer (RSE) within their Call for Applications submission. Research Software Engineers are skilled individuals with experience to help with the following non-exhaustive list:

  • Profiling of code to understand performance and recommend areas of improvement
  • Developing code to add new functionality, improve scaling, add parallelism, or improve software maintainability
  • Optimise code for performance on Sulis
  • Wring the best performance out of code with complier flag choices
  • Advise on matters of best practise regarding development workflows and version control.

Please request RSE support at the time of your application, or afterwards via your Support Contact.